List of Places to Repair Infinix, iTel, Tecno, Innjoo & Gionee for Free

We’re presenting to you the full list of Places to Repair MTK Devices such as Infinix, iTel, Tecno, Innjoo and Gionne that are under warranty at no cost…

This could be either tablets, phones and/or phablets. Issues such as broken screen, bad sim card slot, spoilt ear phone jack, damaged speaker and frequent restarting is very common with some MTK powered devices.

The under-listed customer’s service centers are saddled with the responsibility of repairing your under-warranty phones and tablets for free and out-of-warranty devices for a fixed amount.

Some locations (mostly Gionee) would ask that you pay for repair of devices that weren’t bought from the state where the service center is located or take it back to the service centre in the state it was bought to qualify for a free repair.

In all, you can get your phone and devices serviced by just putting a call through or by visiting the office location closest to you.

Gionee Nigeria Mobile Service Centers

I have visited one of the Gionee service centre at Benin for the repair of my Gionee p3 device back then and must say that their tech support guys were really knowledgeable with the repair and servicing of Gionee android smart phone and devices.

Below is their mobile customer care support locations for easy repairs and buying of OEM Gionee accessories.

Sate Address Contact Number
Edo 47 airport road, beside UBA bank, mall of America, Benin City, Omegatron
Rivers 14 Aba Road, Port Harcourt

10 chief Ogbonda layout, by total filling station, artillery, Port Harcourt

08115451709
Abia 36 St. Michael Road, Aba 08115451712
Kaduna Chyzon Plaza, M2, Almadu Bello way, Kaduna 8125488885
Kano 20 Beirut road, Kano 8033344032
Sokoto 63 Atiku road, sokoto 7037777077
Oyo Suite 1, Gods delight plaza, Mokala, Ibadan 8035000270
Lagos Shop A42, Assetcorp plaza, 21 Awolowo way, Ikeja, Lagos

16 Sofunwa street, Gbagada, Lagos

08050282828
Delta Shop number c8, first floor, Robinson Plazza, Warri 8032581987
Anambra 79 Old market road, Onitcha 08115451710
Bauchi Shop number 45, wunti market, new extension, Bauchi 8167522990
Abuja shop 19/21 old banex plaza, wuse 2, Abuja 08115451711
Plateau 11 Almadu Bello way, Jos 08115451712
Maiduguri Shop number 1 Almadu Bello way, maiduguri, opposite corn oil 8034836867
Adamawa Shop number 1, Inside jimeta shopping complex, yola 8059851440

Note: Some of the mobile numbers for Gionee Nigeria phone service centers are long outdated, visiting the addresses instead for your free repairs and warranty claims should work just fine.

Innjoo Nigeria Mobile Service Centers

Unlike Gionee, Innjoo devices are exclusively sold at Jumia Nigeria. Their 12 months warranty claim and repairs can be carried out via their online and/or offline medium.

Online Medium

This works best for busy customers and those staying very far away from Lagos.

To use the online arrangement, you’ll need get in touch with Jumia Nigeria via the service number listed below, tell them of your challenges, a Jumia representative will come pick up the device and return it to you once the issue has been resolved.

Steps to follow

  • Backup your important data (if accessible) and remove highly private/sensitive ones including your SD card
  • Get in touch with Jumia Nigeria via 01-4604400 or 0700600000
  • Give them the necessary details such as: order number, exact model and any other useful details
  • Follow their guidance on how to get the device over to them. It will be sent back to you after repairs. Devices with factory issues would normally be swapped for free.

Offline Medium

To get your Innjoo devices repaired by their official service centers, you will need take it to either the Innjoo Home or to a Jumia warehouse closest to you. 

Innjoo home is located at 2nd Floor, Trinity Mall, 79 Awolowo Way, Ikeja, Lagos while Jumia warehouse can be found in more places. 

Using the offline medium is usually faster than the online one as the repair/claims is usually completed in few days. You can call Innjoo mobile service centre on 08184366068 to get help with any of your Innjoo mobile devices.

Innjoo Self-help

If your device is already out of warranty or doesn’t meet the requirements for a warranty claim (eg. rooted, self damage and etc.), you can attempt repairing it by yourself (for users with technical knowledge) using the highly active Innjoo tech forum.

The Innjoo tech forum is free and opened to all users irrespective of their country and device model. You can sign up and start using the forum by visiting http://forum.innjoo.com/portal.php

Infinix, Tecno & Itel Nigeria Mobile Service Centers

Carlcare Offices In NigeriaFree repairs and warranty claims for this three brands are officially handled by Carlcare, a mobile servicing company that’s very reputable for mobile tech.

They have operational offices in Nigeria’s major cities, you can also download and install their official mobile app (Android) from Google play store.

Once there is an issue with your Tecno, itel and infinix phones or tablets that are qualified for warranty, simply walk into any of their offices nationwide or use the specified mobile numbers to get in touch with their operators.

Full List of Carlcare Offices In Nigeria with their Phone Numbers

You can use the contact addresses and phone numbers below for all customer care related services for any of you Tecno, Infinix and iTel mobile devices.

Sate Address Contact Number
Edo No. 5/7 Isekhere Street, off Ibewe Road, Ring Road Benin City, Edo State, Nigeria  +234 8172951002
Rivers  2nd Floor, No. 17 Rumuobikani, Trans-amadi Road, Part-Harcourt, River State, Nigeria. +234 8181700046

+234 8181700074

Kaduna G5/F6 Ya Ahmed House, on 3rd Floor, Ahmed Bello Way, Kaduna,Nigeria. +234 9095724673
Kano 1st Floor, No.32, Beirut Road, Kano Contact, Kano State, Nigeria. +234 8096969680
Oyo Isolak Building, Queen Elizabeth Road, Ibadan, Oyo State, Nigeria. +234 8172005296
Lagos
  • No.77, Opebi Road, Ikeja, Lagos State, Nigeria.
  • Digital Square, 2nd Floor, No.20, Obafemi Awolowo Way, Ikeja, Lagos State, Nigeria
  • No.55, Kofo, Abayomi Avenue, Apapa, Lagos State, Nigeria.
  • 1205,Ahmodu Ojikutu Street, off Bishop Oluwole Street, Victoria Island, Lagos State, Nigeria.
  • +234 80022752273, +234 08138615848
  • +234 9036003533
  • +234 8091339530
  • +234 8066153123, +234 9039209279
Anambra 1st Floor, 44B, New Market Road, Onitsha, Anambra State, Nigeria +234 8177250277
Abuja 1st Floor, No.16 Gwani Street, off IBB Way, Wuse Zone 4,near King Care Hospital, Abuja, FCT State, Nigeria. +234 8181176195
Imo Ground Floor, No.20 Mbonu Ojike street, Ikenegbu, Owerri, Imo, Nigeria. +2349081941110/9081941111
KWARA 2nd Floor,Ostrich Bakery Building 155 Ibrahim Taiwo Road,ILORIN,KWARA STATE. +2349092961418
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Obasi Miracle is one of the brains behind 3rd Planet Techies. A webdesign afficionado and IT Support brain-box, he flourishes and revel in helping many-a-techies in their aspiration to become the best they can.

74 COMMENTS

  1. Where can I fix my itel S15 here in Kano?

  2. please I will like to repair a spoilt white Samsung note 3. please keep on with the good work and may God bless you.

  3. Where can repair my kimfly i6 in benin

  4. Comment: please am in ikorodu where can I repair my itel s15 the screen is broken and 8s bringing out ink on the face already

    • You can do so from any of the Lagos addresses that’s closer to you

  5. This is the second time my phone was broken and I don’t no what to do

  6. Hello,
    Does iTel have a branch in suleja, Niger state? I want to repair my itel p33 plus screen

  7. pls am in Enugu ,where can i repair my injoo fire1 screen that got spoied. Pls Obasi miracle can u send me ur mobile number because there are many things i need to ask u. E-mail:[email protected] Thank u.

    • Hi Ifeanyi,

      You can pick-up the address that’s closest to you from the list.

  8. Good evening pls, I have a Tecno povoiur 2 with a bad screen now not even a year now can I get it done for free in Akure?

    • Bad screen is hardly covered by a guarantee as they’re typically not a factory fault. But you can find out from them what sort of discount they offer for your situation.

  9. I have a problem with my GioneeF100L i can’t receive calls and person can’t call…not reachrable why i have full network coverage on my phone and also i need to change the touchpad help me

    • Hi Joel,

      Try formatting your phone after doing a full backup. That should solve the call issues easily.

  10. Good morning, I have an Itel p51and the screen was changed by a friend without my consent. I don’t know if you can help me fix the screen to an original one. location: lmo and Anambra. thanks

  11. Please my itelA32f has been hanging and restarting frequently and it’s only 5 months old….what do I do please and I lost my receipt is there anything I can do… please it’s really urgent.thanks

    • Hi Sharon,

      You can still fix it at Calcare, but free fixing isn’t possible without the receipt and/or warranty card.

  12. I have techno La7 and its 2month old its good and well handle but i want repair it with cf 7 techno what can i do pls guide me

    • Hi Nazir,

      You’d need to visit the closest calcar outlet to get their recommendation on that.

  13. Greetings Sir…
    I bought tecno spark 2 in Kano November last year (2018) but since December till date I am unable to send nor receive text messages. What do I do please now that I have relocated to Jos???

    • Visit the nearest calcare center as seen in the listed addresses. They’ll attend to your challenges easily.

  14. Good afternoon Mr Obasi, I’m CEO. My Tecno Z Mini panel is bad and I want to get back up to use again. So how can I get one to replace the bad panel

    • Hello,

      You can get that from the Nearest calcare center in your location.

  15. Syed Musab Rauf

    Hi Miracle,

    This is Syed from Pakistan, i bought Innjoo Fire from an online website and after a fine usage of near about 1.5 year all of a sudden the phone went off, i went to the repairing guy and he told that the power IC has become faulty and needs to be replaced. Please advise how can i have this replaced. I really loved the phone cus of its camera and sustainability.

    • Hello,
      Have you tried buying it online without success? Vising their service centers would be a good place to start

  16. aderemilekun shonuga

    hello obasi.good afternoon ma,my gionee phone m6 stop working .since feb 14 18.pls can l bring it to your office? where,when & time?thank you aderemi.

  17. please my new itel a12 is not displaying any tin on d screen what do I do

    • Visit the nearest calcare office to get that fixed by their Engineers

  18. Please can I get the complete screen of phantom Z. I stay in Port Harcourt. You can reach me on 08063417895

  19. i got an itel s31 an a theme or so is locking me out…pls I’m in kwara state and no office was listed to be in kwara,pls help I’m fed up

    • Check the last item in the list. It is for Kwara state Hian

  20. Please i flash my itel 1516plus but since then is showing sim card i.e Glo/MTN but no signal please what can i do i have try all means but not avail 08104573394

    • Hi Alex,
      you can visit calcare center to get this fixed.

  21. I have 2 Innjoo note 1 and the screens to both the phones are broken, I really love these phones and want to replace the screens, where can I have this done in Kenya?

    • Have you taken a look at their forum for physical address of their repair shop closest to you?

  22. the calibrator of my itel phone went bad. looking for where to repair it.

    • Hi Confidence,

      You can locate the closest calcare center at your area for a quick fix.

  23. Do you know Gretel Office in abuja

    • Not really, but you can always look through their Facebook pages for physical address.

  24. Abdullahi Ibrahim

    Please I have bought Innjoo One 3G HD since 2015 but I only used it for like 6months then the screen touch stop working since then I couldn’t used it when I contacted jumai they direct me to TDplus in Abuja but to my greatest they are charging me 33,000 just to fixed the screen touch for the phone I bought 27,000. So please what is the way out

  25. I wanna purchase innjoo mobile from souq.com. But the mobile has a little problem. Please where are the innjoo service centers in Saudi Arabia. Innjoo fire3 mini is the device in question.

  26. muritala adedokun opeyemi

    Sorry!!! Can I know how much you can fix gionee m6 white, screen touch

    • You can visit the stated address for this fix Opeyemi

  27. pls help me my innjoo fire 3 Lte screen is fine but its unit is broken…and i want to replace…but i am in pakistan and i am hopeless about this issue…pls tell me how can i get the new screen plus unit..psls help me

  28. My infinix zero 3 fell inside water, everything is working perfect except for the power button. The power button is not responding at all, I stay in minna. Plz where can I fix this in minna? Thanks

    • You can visit the address specified here or make use of the mobile number for further inquiries.

  29. my innjoo phone model no one LED mic not working what will do spare parts not available I am now in ksa please replay

    • Your best bet would be to order for same online or post in their tech support forum (linked in this post).

  30. My Tecno W3 fell off and since then stopped working.I think the panel is faulty. And am at Yola in Adamawa. How or where around Yola can I get it fixed.

    • Hi Joe,

      The Yola address is Shop number 1, Inside jimeta shopping complex, Yola. and the mobile number is 08059851440

  31. Please my innjoo phone in the water and has refused to come on. I want to get it down to u guys for repair am in Ilorin

    • You can visit their office for a possible FIX Naddy

  32. please I want to change my screen of my infinix note 2, and am living in Bauchi state. I don’t no or if infinix has a centre in the state.

    • Their repair center is at ‘Shop number 45, wunti market, new extension, Bauchi State’. You can also call them via 08167522990

  33. plz dear my Tecno p9 tablet charging point is broken beyond soldering and I was told that I will buy a new panel board so plz how can I get the panel and how much will it cost me

    • Was this information given to you from a certified Calcare center? They normally have service parts for Tecno and Infinix devices.

  34. my mobile is innjoo fireplus display not worked please contact my email or mobile no+918098258418

  35. Please my gionee M5 marathon as a scree problem, where can I do that in Ilorin and how much will it cost please reply me immediately

    • Navigate through this list where you have Kwara locations. They’ll replaced the screen based on the current market price. You can call the number on file to get details from them before visiting their office

  36. hello my name is ashish and i have innjoo fire 2 lte due to some issue with screen i’m
    not able to use it some track or wire has been cut off from lcd panel so i wanted to know how to repair currently im staying in india(with warranty slip and invoice), it would be great help if you try helpin me to sort out this problem

  37. Pls miracle my gionee m5 mini is hanging and all the appps are not responding pls am in distress, I can’t do anything with my phone

    • Looks like an internal storage issue, you needs move some apps to the external storage, clear cache and sundry

  38. Good morning, where can one get a good service screen repair for his tecno L8 plus here in lagos?

    • You can visit any of the addresses in the Lagos section or ring their support numbers (already specified).

  39. Good day sir
    Please I will like to repair my Itel phone and I stay in Abuja, the phone has problem with the screen..
    Thanks

    • You can pay a visit to the nearest calcare center or get in touch via their mobile app

  40. Pls I Need D General Code 4 Itel Phone. Thanks

  41. my innjoo is bad and i got it from a regular phone store how can i get it repaired cos i stay far from the location

  42. Please I can’t receive musics from other Android users and some pictures I save from social medias doesn’t open. ….please I need answers. Thank you

  43. please , anytime I download music and videos it doesn’t open, why…. I’m using an innjoo Max 2

  44. Mr miracle,I want to repair my gionee marathon m5 calibrator,don’t how much it will cost me and how to go about it cause I don’t want to give just any repairer to do it.

    • Depending on your location Daniels, you can go directly to any of the listed address above and get it repaired for free (if it’s still under warranty) or for a reasonable fee (if out of warranty).

  45. Hello Miracle, please I forgot d password pattern for my Inifinix Hot X510. And i’ve tried pressing the UP Volume button and the Power button. D response am getting is Android is starting. Please what do I do next? I rilly do need your help. Thanks…..

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