How I lost $23 to Mochahost faulty System

Mochahost Web Hosting
1

Summary

Mochahost Web Hosting is a dismal web hosting services provider that must be avoided by every serious business owner.

Sending
User Review
1 (1 vote)

At the end of this article many of you are going to say stuff like “what the hell is $23.7 ” isn’t that a football match transport fair ? Yeah sure, I know that the money involved is just a change but that does not in any way change the fact that many pals who hates time wasting as much as I do are going to loose multiples of the stated amount if they repeat what I did and the poor system responds the way it did to mine .

I got offended with this mostly ‘cos my closest friend’s considers me a fool for losing “times five of this same amount $152.7” to some fat greedy  company of Ning ( http://www.ning.com/) who debited my account severally without notification for a service I abandoned two years ago   when their free services was stopped . Anyway that’s a topic for another day as I have long forgotten about it …. and now this again

Must read : Smartweb.com.ng Host services How Relaible are they ? – Review

How Mochahost Hosting Services failed me :

I will like to first of all state categorically that mochahost isn’t the first , second or even third hosting coy I have used at one time or the other, some of my clients websites runs on hostgator.com , atspace.com , ipage.com, smartweb.com.ng , qservers.net , godaddy.com and host of other local and foreign hosting companies and this has broadened my experience on how Re-funds and support is being treated by the expert hosting companies .

ALSO READ
Hostinger Review: Good Deal or Complete Waste Of Money?

My first experience of needing a refund from a hosting coy happened simultaneously between godaddy.com and atspace.com then I needed transfer a client website from local to a foreign host so I decided trying out godaddy.com after the payment for the hosting I was given some guidelines to use in transferring my site which I considered too cumbersome considering the fact that I do my surfing via a dialup broadband modem that can hardly do a transfer of about 1.6gb without  service disruption .

At this point I contacted the guys at godaddy.com support informing them of how difficult I will find it doing a transfer myself, I also told them of how easy the guys at hostgator.com did a clients own not too long ago, I also inquired if it was possible to pay for the transfer / the full migration from the current host to their server , when all this question received a negative response I opted for a refund of the hosting package leaving only the domain at their end , This they did without delay after I cancelled my hosting account ,proof2 Same was the case with atspace.com that refunded my complete payment when I opted for only a host, my payment for a domain name and privacy protection was refunded in full ……… But I can’t say same of http://www.mochahost.com/ whose faulty verification system ate up my $23.7 .

Now Why I Think http://www.mochahost.com/ Hosting Services  Sucks: Firstly I will like to state the fact that I was recommended to them by a trusted user of mine Technology Forum who thinks their services where awesome this I can’t boldly dispute since I haven’t got the privilege to use them beyond their faulty verification process that  lasted over a week to get reasonable response from the so called support experts . As discretion demands one look-up on google search for hosting companies to check if there are cases of reported fraud , service termination , spam and/or any  unsolicited acts I did with these keywords : does mochahost suck ? does mochahost terminate services without informing it’s users ? does mochahost have a ghost support team ? and the likes …….. The result were nothing to go by regarding to the few negative reviews that showed up, at this point I concluded that “it’s either mochahost is the perfect hosting company or they haven’t garner enough dissatisfied clients to earn them a large base of negative reviews ” or at worse could be an unpopular host and only popular among paid reviewers .

ALSO READ
Godaddy WordPress Hosting Review - My Bad Experience

This conclusion however led me to trying out their services since the current Local host handling the site I wanna transfer are complaining heavily of traffic causing high server load which made my search for a replacement hosting coy a desperate one . I was extremely excited when I stumbled upon http://www.mochahost.com/ on seeing the live chat and a support agent was online too . After a brief chat the agent helped me realized that I can go ahead with any category of their services plan as well as duration since I can easily upgrade latter at the single click of a button ………………………..

Concluding Lines : Being pessimistic, I  ordered for the lowest plan (hosting plan only , chooses to update the name-server on my current registrar)   possible for the duration of 6months which took the total order amount to $23.7 which is about same amount for a student lunch allowances here for the space of two weeks , considering the fact that our student’s lunch here is usually snacks & creams.

Now what actually hit my nerve was the fact I was labelled “a fraud” immediately my banking account / credit card was debited .  here is the series of conversion that ensued between us thereafter

mocha

That’s the complete history of various communication that finally ended this week . After I realized that there isn’t any way the system is going to refund my money .

Must Read Now : www.syskay.com expert review – My personal experience

Lesson to Learn From this: Perhaps if I had followed up the form and processes involved my account would have been fully active now after maybe 1 full month …. So if you haven’t got as much as about 1week  or a full month to wait for your hosting service activation ,  you ‘ll have no business trying out mochahost . Their services could as well be very professional for them to set such standard for their new clients , this left me wondering how they are going to attend to support tickets if one happens to run into issues while hosting with them .

ALSO READ
15 Best Free WordPress Hosting Services of 2023

 

Disclaimer:

This is only my own opinion of mochahost based on my own experience   , do not subscribe to it if your view is different

 

Previous ItemTecno Q1 Review, Specification and Features
Next ItemBlackberry 10 Data Subscription Plan for all Nigerian networks
Obasi Miracle
Obasi Miracle is one of the brains behind 3rd Planet Techies. A webdesign afficionado and IT Support brain-box, he flourishes and revel in helping many-a-techies in their aspiration to become the best they can.

6 COMMENTS

  1. Oh my word ………… I am allergic to incompetance!!! Particularly where money is involved. It doesn’t matter if it $2 or $2,000,000 – do your job right, first time – period!

    • Yeah sure, a company of this repute should be able to have a system that can manage failed transaction effectively

  2. Dr. Steve Smiley Dr. Steve Smiley

    That’s not good. I hope you have better luck with your new hosting company.

    • My current host is indisputably awesome to say the least

  3. Sounds like you got hosed

  4. Good info, i have most of my clients on rackspace… i had terrible issues with hostgator, and godaddys mail system was terrible when i was looking into it..

LEAVE A REPLY

Please enter your comment!
Please enter your name here